Shipping & Payment Information
Last updated: 10/23/24
At New West Gallery, we strive to provide you with the best possible shopping experience. This page contains important information about our shipping and payment policies.
- Shipping Options
We offer both international and local shipping options to accommodate our global customer base.
Local Shipping:
- Standard Delivery (3-5 business days)
- Express Delivery (1-2 business days)
International Shipping:
- Standard International (7-14 business days)
- Express International (3-5 business days)
- Supported Shipping Zones
We currently ship to the following regions:
- North America
- Europe
- Asia
- Australia and New Zealand
For specific country availability, please check during the checkout process.
- Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of your order. You can view the exact shipping cost for your order during the checkout process before finalizing your purchase.
- Returns, Exchanges, Damages, and Lost Packages
- Returns: We offer a 30-day return policy for unused items in their original packaging. Customer is responsible for return shipping costs unless the item is defective.
- Damages: Please report any damaged items within 48 hours of receipt. We will arrange for a replacement or refund.
- Lost Packages: If your package is lost in transit, please contact us within 14 days of the expected delivery date. We will investigate and resolve the issue promptly.
For full details, please refer to our Returns & Refunds Policy.
- Order Processing and Delivery Times
- Order processing: 1-2 business days
- Delivery times: As per the shipping options mentioned above
Please note that these are estimated times and may vary depending on factors outside our control.
- Payment Options
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Checks
- Cash
- PayPal
- Apple Pay
- Google Pay
- Bank Transfer (for wholesale orders only)
- Payment Requirements and Instructions
- All prices are listed in USD.
- Payment is required at the time of purchase for all retail orders.
- For wholesale orders, we offer net 30 terms to approved accounts. Please contact our wholesale department for more information.
- Ensure all payment information is accurate to avoid delays in processing your order.
- Contact Information
If you have any questions about shipping, payment, or your order, please don't hesitate to contact our customer service team:Email: sales@newwestgallery.com
Phone: +1 (208) 241-5773
Live Chat: Available on our website during business hours (11 AM - 6 PM EST, Monday-Friday) New West Gallery
89 E Main, Lava Hot Springs, Idaho, 83246
We're committed to providing excellent service and ensuring your satisfaction with every purchase. Thank you for choosing New West Gallery
